Damage Claims

If you've received a damaged product, please contact us immediately.

Return Policy

You may request to return your product as long as it's unused, and in original packaging. All returns require a Return Goods Authorization (RGA) number. Please allow 2-7 business days for processing.

If your original order shipped pre-paid or with free shipping your return may be processed with a shipping charge or freight recovery fee.

Return Instructions

  1. To return an item(s), first request authorization by filling out our online return form or download the form for printing.
  2. Once you've received a return authorization, carefully prepare the items for shipping. Check the contents if opened, to ensure that no parts are missing.
    • Remember to include the authorization number with your items, but do not write on packaging.
    • To help ensure your package arrives safely at our warehouse, we encourage you to return your items using a traceable shipping method (with delivery confirmation).
    • We cannot be responsible for packages lost or damaged in transit. We encourage you to purchase shipping insurance.
  3. Send all returns to:

    Attn: Returns Dept.
    Truck Hardware
    1520 33 St N
    Lethbridge, AB T1H 5H3

  4. Please allow up to 5 days to process your return. Any exchanges or replacements will be treated as new orders.