If you've received a damaged product, please contact us immediately.
- Return for refund within: 30 days
- Business accounts may request a return for credit within: 6 months
You may request to return your product as long as it's unused, and in original packaging. All returns require a Return Goods Authorization (RGA) number. Please allow 2-7 business days for processing.
If your original order shipped pre-paid or with free shipping your return may be processed with a shipping charge or freight recovery fee.
- To return an item(s), first request authorization by filling out our online return form or download the form for printing.
- Once you've received a return authorization, carefully prepare the items for shipping. Check the contents if opened, to ensure that no parts are missing.
- Remember to include the authorization number with your items, but do not write on packaging.
- To help ensure your package arrives safely at our warehouse, we encourage you to return your items using a traceable shipping method (with delivery confirmation).
- We cannot be responsible for packages lost or damaged in transit. We encourage you to purchase shipping insurance.
- Send all returns to:
Attn: Returns Dept.
1520 33 St N
Lethbridge, AB T1H 5H3
- Please allow up to 5 days to process your return. Any exchanges or replacements will be treated as new orders.