Returns

Damage Claims

If you've received a damaged product, please contact us immediately.

Return Policy

You may request to return your product as long as it's unused, and in original packaging. All returns require a Return Goods Authorization (RGA) number. Please allow 2-7 business days for processing.

If your original order shipped pre-paid or with free shipping your return may be processed with a shipping charge or freight recovery fee.

Products sold on clearance are non-returnable.

Return Instructions

Create New Return

  1. To return an item(s), first request authorization by filling out our online return form.
  2. Once you've received a return authorization, carefully prepare the items for shipping. Check the contents if opened, to ensure that no parts are missing.
    • Remember to include the authorization number with your items, but do not write on packaging.
    • To help ensure your package arrives safely at our warehouse, we encourage you to return your items using a traceable shipping method (with delivery confirmation).
    • We cannot be responsible for packages lost or damaged in transit. We encourage you to purchase shipping insurance.
  3. Send all returns to:

    Attn: Returns Dept.
    Truck Hardware
    1520 33 St N
    Lethbridge, AB T1H 5H3
    Canada

  4. Please allow up to 5 days to process your return. Any exchanges or replacements will be treated as new orders.