Returns

Due to limited staff during the COVID-19 pandemic, we have temporarily suspended the processing of returns. You may continue to submit your authorization request, and it will be processed as soon as we resume processing returns.

If you were shipped an incorrect item, or have a warranty related issue, please contact us.

Damage/Warranty Claims

If you've received a damaged or defective product, please contact us.

Return Policy

Return Instructions

  1. Request authorization by filling out our online return form (business customers), or email us (retail).
  2. After you've received return authorization, carefully prepare the items for shipping. Check the contents if opened, to ensure that no parts are missing.
    • Remember to include the authorization number with your items, but do not write on packaging.
    • To help ensure your package arrives safely at our warehouse, we encourage you to return your items using a traceable shipping method (with delivery confirmation).
    • We cannot be responsible for packages lost or damaged in transit. We encourage you to purchase shipping insurance.
  3. Send all returns prepaid (not collect) to:

    Attn: Returns Dept.
    Truck Hardware
    1520 33 St N
    Lethbridge, AB T1H 5H3
    Canada

  4. Please allow up to 5 days to process your return. Any exchanges or replacements will be treated as new orders.

Last updated 2020-04-03.